Terms & Conditions

Introduction
These Terms & Conditions (together with the information and policies contained in the "Customer Care" pages on the website and any other documents referred in these Terms & Conditions) (Terms & Conditions) set out the legal terms that apply to your use of the website http://www.brownsfashion.com (Website or Site), the purchase of your products from Browns (South Molton Street) Limited (company number 06887728) VAT number: GB 204 0769 35) whose registered office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom (“Browns Fashion”, we, us and our) and the services (Services) that are provided by our parent company, Farfetch UK Limited and/or Farfetch.com US LLC depending on your location (Farfetch), under its trading division Black & White, as more particularly detailed below in the section headed Operation of Website and Services and Product.

You may not always be charged in the currency of your local area. To see all currencies you will be charged in please reference the location preferences page here. Your purchase of any of the products offered on the Site (Products) is subject to these Terms & Conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these Terms & Conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these Terms & Conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

For the avoidance of doubt, Browns (South Molton Street) Limited is not affiliated with Browns Shoes Inc.

Access to the Site
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions or if any details you provide for the purposes of registering as a user prove to be false.

Operation of Website and Services and Product  
Operation of Website and delivery of Services
The Website is owned by Browns Fashion. Browns Fashion has subcontracted the operation of certain aspects of the Website to Black & White, a trading division of Farfetch. As such, Farfetch provides and/or procures certain services on behalf of Browns Fashion to enable the operation of the Website and for you to search through the Website and purchase products from Browns Fashion. Such Services include, but are not limited to, payment processing, customer service  and hosting. Farfetch UK Limited is a company registered in England and Wales and its registered office is at The Bower, 211 Old Street, London EC1V 9NR, United Kingdom. Its registered company number is 06400760 and its VAT number is GB 204 0769 35. Farfetch.com US LLC is a company registered in the USA and its registered office is at 2301, East 7th Street, Suite A-250 Los Angeles, California, 90023.

Products
The Products are owned and sold on the Website by Browns Fashion.  Browns Fashion attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights.

The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. Neither Browns Fashion nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Ordering & Availability
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Despatch Confirmation.

Delivery
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address you specify when placing your order.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries/regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) change your  delivery address: re-directing the delivery to a new address; (c) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (d) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (e) re-directing to a collection point: collecting your order from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that [client name] and Farfetch shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way. If your delivery address is in the US, this includes where our delivery partner leaves your package outside because you were not in.

Risk & Ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

Price & Payment
The price of Products is as quoted on the Site from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the Terms & Conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Account Credit
Browns Fashion reserves the right to update and change this “Account Credit” section at any time. This does not affect your legal rights.

Use of our account credit service constitutes acceptance of the terms set out in this section and we therefore recommend you read them carefully.

Accounts
Our account credit service is at our discretion. We will offer account credit only in respect of a customer-service related issue, loyalty or CRM initiative or for any other reason determined at our discretion. For example (without limitation), in the event that an order is cancelled due to a product being out of stock. Customers are not able to request account credit.

The service is available either online or in-store. Please note that your online account credit cannot be used in-store and vice versa.

The value of Your Account credit can be redeemed with any purchase online or in-store (subject to the type of account credit you hold). The account credit balance cannot be exchanged for cash.

Your account balance and detailed balance history is available to see within Your Account on our Website or contact customer service (details of which can be found in these Terms and Conditions).

You agree to review your transactions through Your Account instead of receiving periodic statements by email.

Validity
Your account credit is valid for a period of 12 months from the date of receiving, after which any remaining balance will be removed and is no longer available for use. We will notify you 30 days before your account credit is due to expire.

Using account credit online
You may use your account credit on our websites regardless of the country in which the credit was added. All account credit amounts are added in GBP (£). If you shop in an alternative currency, the credit amount is calculated based on the daily exchange rate and geo-pricing.

Any available balance in Your Account will be used as default on your next purchase. Please note, you are not able to choose between using account credit or any other supported payment method.

Using account credit in store
If you have account credit in-store you can use your account credit in any of our stores.

Any available balance will be used as default on your next purchase. You are not able to choose between using account credit or any other supported payment method.

Crediting account credit
Should you return product(s) purchased using Browns account credit, any refund amount due will be credited to the original method of payment.

If a partial refund is made for any purchase using account credit and another method of payment, then any refund amount owing will be credited to your account balance in the first instance.

If the total to be refunded is more than originally paid by account credit, then any remaining refund balance will be refunded to the other method of payment used.

Time-limited credit offers or promotions
In the event Browns Fashion is offering a time-limited credit initiative or promotion, customers should refer to the promotion page for details on the terms and conditions applicable to that specific initiative as these may differ from the general terms and conditions outlined here.

General Terms
We may, at any time, require you to authenticate any instruction relating to Your Account.

You can close Your Account at any time by contacting our customer service team.

We may close Your Account at our convenience by providing you with two months’ prior notice. We may also close Your Account at any time if:

• you are in breach of these Terms and Conditions and/or we are otherwise entitled to close Your Account under these Terms and Conditions; or
• we suspect that Your Account has been accessed without your authorisation.

Where we decide to close Your Account we will provide you with notice of account closure and where practicable, the reasons for closing your account. On closure of Your Account no monies will be paid out to you from the account.

You will not receive interest or any other earnings on the money in Your Account.

Klarna
How does Klarna work? 
Klarna is a payment provider offering flexible payment options including Buy Now, Pay Later. Once you’ve placed your order on Browns, you’ll be redirected to Klarna, where you’ll be asked to enter your card details. To check your eligibility, Klarna will perform a soft search with a credit agency.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

For more information, view Klarna’s Privacy Policy here

Am I eligible for Klarna solutions? 
To use Klarna solutions you must be at least 18. Klarna offers Buy Now, Pay Later solutions. Whilst this option is widely promoted, Pay in 3 interest-free instalments and Pay in 4 interest-free instalments are subject to your financial circumstances. When choosing these Buy Now, Pay Later solutions, our assessment will not affect your credit rating. Maximum spends* apply to every order, and you’ll only be able to use Klarna Buy Now, Pay Later solutions if you have a delivery and billing addresses at the markets we offer Klarna. Maximum spends: United Kingdom (£1500), United States ($1500).

 What happens if I cancel or return my order? As soon as Browns have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be accepted in the Klarna app immediately and your refund will be processed within 57 business days.

What happens if I don’t pay for my order?  
Pay in 3 instalments and Pay Later in 30 days are credit products and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. 

They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

You will not be charged fees or interest for late and missed repayments. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on following due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Will a credit search take place? 
When you use Klarna Buy Now Pay Later in the United Kingdom, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

Returns Policy
Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

• Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
• footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
• if the Product comes with a security tag this should be left on;
• hosiery should only be returned if it is unopened and is in its original package; and
• lingerie and swimwear must only be tried on over your own lingerie garments

Certain beauty products containing hazardous or flammable materials (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) may pose a risk during storing, handling or transportation. Due to the nature of such products, we are not able to accept returns. If you have questions or require assistance, contact customer service. 

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

• any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information); and
• any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

Returns and refunds for customised products
Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

Returns Process
We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you:

1. Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.
2. Use our Free Returns service. If you choose this option you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

We describe these two options in more detail below.

(i) Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs)

Except in relation to certain types of Products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

To cancel a Contract, you must clearly inform us, preferably:

• by email at customercare@brownsfashion.com or by telephone on +44 (0)203 962 1241 giving us your name, address and order reference; or
• by completing and returning the cancellation form [insert link] and sending it to the address set out in the form.

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

(ii) Free Returns Pick Up

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country/region to which your order was delivered.

To book a free returns pick-up:

1. Log in to ‘My Account’
2. Go to ‘Orders & Returns’
3. Click ‘Book A Return Collection’ next to the order you wish to return
4. Select the item/s you would like to return and follow the steps to schedule a pick up time and address

We will email you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

What Happens Next?

Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product Information
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

What You Are Allowed To Do
You may only use the Site for non-commercial use and only in accordance with these Terms & Conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

What You Are Not Allowed To Do
Except to the extent expressly set out in these Terms & Conditions, you are not allowed to:

• 'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
• remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or 
• create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these Terms & Conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual Property Rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Farfetch, Browns Fashion or our licensors. Except as expressly set out here, nothing in these Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these Terms & Conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

Content
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

External Links
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

Our Liability
Nothing in these Terms & Conditions shall limit or exclude our liability to you:

• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation;
• for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
• under Part I of the Consumer Protection Act 1987; or
• for any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

General
You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms & Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms & Conditions is found to be unenforceable, all other provisions shall remain unaffected.

These Terms & Conditions may not be varied except with our express written consent.

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These Terms & Conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

Contact Us
Please submit any questions you have about these Terms & Conditions or an order you have placed or ordering in general by:

United Kingdom
Phone: +44 (0) 203 962 1241
Monday - Sunday 9am - 6pm (GMT)
English only

United States
Phone: +1 (347) 983 6574
Monday - Friday 9am - 6pm (PST)
English only

Email
customercare@brownsfashion.com
Monday - Friday 9am - 2am (GMT)
Saturday - Sunday 9am - 6pm (GMT)

Or please write to us at: Browns Fashion (Web Operations), 23-27 South Molton Street, London, W1K 5RD, United Kingdom

PROMOTIONS

PARCEL INSERT OFFER

1. The single-use codes are valid on full price items only.
2. The codes must be applied at checkout, and can be used online and in store.
3. The offer cannot be used in conjunction with any other Browns promotional code offer.
4. Browns reserves the right to withdraw this offer at any time without notice.
5. Brand exclusions include: The Attico, Bottega Veneta, Canada Goose, Chloé, Dior Eyewear, Foundrae, Gigi Clouzeau, Golden Goose, Gucci, MARANT ÉTOILE, Isabel Marant, Jacquemus, Lyma and Marla Aaron. In-store only: Celine and Christian Louboutin.
    

EMAIL SUBSCRIPTION OFFERS

1. The single-use codes are valid on full price items only.
2. The codes must be applied at checkout, and can be used online.
3. The offer cannot be used in conjunction with any other Browns promotional code offer.
4. Browns reserves the right to withdraw this offer at any time without notice.
5. Brand exclusions include: The Attico, Bottega Veneta, Canada Goose, Chloé, Dior Eyewear, Foundrae, Gigi Clouzeau, Golden Goose, Gucci, MARANT ÉTOILE, Isabel Marant, Jacquemus, Lyma and Marla Aaron. In-store only: Celine and Christian Louboutin.
    

15% OFF SEASONAL PROMOTION 

1. This offer expires on Friday 22nd September 2023. 
2. This offer is valid on full price items only, and can be redeemed online, on the Browns Fashion app and at Browns Brook Street. 
3. The offer cannot be used in conjunction with any other Browns promotional code offer. 
4. Browns reserves the right to withdraw this offer at any time without notice. 
5. Shipping restrictions may apply.
6. Brand exclusions: ANITA KO, Chloé, Trudon, BLACK COMME DES GARÇONS, Comme Des Garçons Shirt, Fendi, Fendi Eyewear, Fendi Kids, Foundrae, Fornasetti, Gentle Monster, GIGI CLOZEAU, Golden Goose, Gucci, Gucci Eyewear, Gucci Kids, Jacquemus, LOEWE, LOEWE VIP, Marla Aaron, Miu Miu, Miu Miu Eyewear, Moncler, Moncler + Rick Owens, Moncler Enfant, Moncler Eyewear, MONCLER GAMME BLEU, Moncler Grenoble, Prada, Prada Eyewear, SHAY, SOPHIE BILLE BRAHE, Spinelli Kilcollin, Stone Island Shadow Project, The Attico.

COMPETITIONS

GENERAL

1. These terms and conditions (the ‘Standard Terms’), together with the terms and conditions that are specific to any Browns Competition (as defined below) (the individual 'Competition Terms'), are known as the 'Rules'. Capitalised words used in the Competition Terms shall have the same meaning as given to them in these Standard Terms. In the event of any conflict between the Competition Terms and these Standard Terms, the Competition Terms shall prevail.
2. The Rules apply to any competition that is promoted on the Browns website (www.brownsfashion.com) or any Browns official social media page (@brownsfashion and @brownsmens) and is promoted by Browns (South Molton Street) Limited (‘Browns’), (a 'Competition').
3. By entering a Competition, you agree to be bound by the Rules.
4. Browns reserves the right to cancel or amend all or any part of a Competition and/or the Rules without notice for any event that is outside of Brown’s reasonable control. Any changes to the Rules, or cancellation of a Competition, will be posted on the Browns website (www.Browns.com). It is the responsibility of entrants to keep themselves informed of any changes to the Rules.
5. In the event of any dispute regarding: (a) the Rules, (b) the conduct or results of the Competition, and/or (c) any other matter relating to a Competition (including the terms on which Browns and/or the judges award or have awarded a Prize), then the: (i) decision of Browns and/or the judges (as applicable) shall be final and unchallengeable, and (ii) no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by Browns.

COMPETITION ENTRANTS

1. By entering the Competition, you hereby warrant that all information and imagery submitted by you in your entry is yours, and is true, accurate and complete in every respect. Browns reserves the right to verify any information contained in your entry and/or your eligibility to enter the Competition.
2. The Competition is only open to persons who are aged 18 or older on the date of launch of the Competition. 
3. Entrants may be required to provide proof of identity and age.
4. Where a Competition is open to persons who are residing outside of the United Kingdom, no person may enter the Competition if the Competition breaches any law or regulation of the jurisdiction in which they are resident.
5. Browns reserves the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Rules, any applicable law (including copyright law) or has otherwise infringed the intellectual property of any other person. Each entrant acknowledges and agrees that any failure to comply with the Rules could lead to Browns disqualifying that person, without Browns giving any reason for such disqualification or granting any opportunity for challenge.
6. Any person that is: (a) an employee of any company involved in the Competition (including Browns); or (b) a family member of such employee, is not eligible to enter the Competition.  Browns reserves the right to disqualify any person that it knows is, or has reasonable grounds to believe is, ineligible for the Competition as a result of this Rule.
7. In the event that a Prize-winner is disqualified from the Competition, Browns will, unless otherwise stated in the Competition Terms, select an alternative Prize-winner in the same manner as the original Prize-winner and such selection will be subject to the Rules.

COMPETITION ENTRIES

1. Entries must be made by the closing date of a Competition and in the manner set out in the Competition Terms. Failure to do so will result in disqualification.
2. There is no requirement to make any purchase in order to enter the Competition.
3. Unless otherwise stated in the Competition Terms, only one entry per person is permitted. In the event that Browns discovers or has reasonable grounds to believe that the same person has made multiple Entries, such person and any Entries made by them shall be disqualified and, if such Entrant has already been selected as a Prize-winner, an alternative Prize-winner will be selected in accordance with Rule 10 above.
4. Browns accepts no responsibility for the return of any entries.
5. Browns will be able (in its sole discretion) to re-gram (on Instagram) or use on any of the Browns social media pages any Competition entries without notice, and you accept this use and that such use will be archived after the closing date of the Competition.  

PRIZE-WINNERS

1. Prizes for winners (on the terms of these Standard Terms and Conditions) of a Competition will be set out in the Rules for each Competition (‘Prizes’). 
2. Prize-winners will be selected and notified either in the manner set out in the Competition Terms, or through direct message on their Instagram or Twitter (or other social media used to enter the Competition) page. No prize will be awarded where any entrant has committed any form of misconduct (as determined by Browns in its sole discretion).
3. Where entries are judged on artistic or other subjective criteria, Browns reserves the right to set and/or amend the criteria used to judge entries.
4. Prizes are non-transferable and there is no cash alternative. In the event of a Prize being unavailable for any reason Browns reserves the right to substitute prizes of equal or greater value at any time.
5. Prizes must be accepted by a Prize-winner. In the event that any Prize notification is returned as undeliverable or any Prize-winner fails to validly reply to a Prize notification within 14 days, Browns reserves the right to disqualify the Prize-winner and select an alternative Prize-winner in accordance with Rule 10 above.
6. The value of a Prize may be taxable as income. The receipt by any winner of any of the Prize components of a Competition is conditioned upon compliance with any and all local, federal and state rules and regulations. The winner is solely responsible for all insurance and any and all applicable federal, state and local taxes that become due with respect to the prize.

LIABILITY

1. Browns accept no responsibility for any damage, loss, injury (other than our liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant in entering the Competition, including as a result of any entrant winning or not winning any prize.
2. Browns accepts no responsibility for entries lost, damaged or delayed in the post, or due to computer error in transit. Entries made online using methods generated by a computer, script, macro or the use of automated devices to enter any Competition will be void.
3. You are responsible for determining if entering into this Competition is lawful in your jurisdiction. To the extent that it is determined to be unlawful then Browns may void any such entry into the Competition and reserves the right to void any agreement which may be deemed to have been entered into between you and Browns by the action of law.

INTELLECTUAL PROPERTY RIGHTS AND DATA PROTECTION

1. You agree that Browns (and any third party authorised by Browns) may use your entry (whether or not it wins the Competition) for any promotional purpose (for example, placing it on the Browns website or on any poster, leaflet or other advertising media). You confirm that your entry is original that you own and have the right to license to Browns the copyright and other intellectual property rights in the Entry for the purposes referred to in these Rules. You will retain ownership of copyright in your entry but you give Browns (and any third party authorised by Browns) your irrevocable permission to use, reproduce, publish, display, transmit, copy, amend, store, sell and sub-licence your entry worldwide for such promotional purposes and for the purposes of the Competition.
2. Browns will use any personal information that you provide with your entry for the purposes of the Competition and, where you have given your consent, for marketing purposes. Any personal information relating to entrants will be used solely by us in accordance with applicable data protection legislation.
3. All Prize-winners unconditionally agree (as a condition of accepting any prize) to: (a) the use of their name, one or more photographs of themselves and disclosure of their country/region of residence (if such Prize-winner is resident outside the UK); and (b) co-operate with or participate in any other reasonable post-Competition publicity.

GOVERNING LAW AND JURISDICTION

1. The Rules and any dispute or claim arising out of or in connection with them or their subject matter (including the Competition), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
2. The Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with the Rules or their subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).

COPIES OF THESE RULES

1. A copy of these Rules may be obtained by sending a stamped addressed envelope to: Legal Department, Browns UK Limited, Floor 4, The Bower, 211 Old Street, London EC1V 9NR, United Kingdom

Club Loyalty Programme
These terms and conditions (“Conditions”) (including our Privacy Policy which can be accessed at www.brownsfashion.com/uk/customer-service/privacy-cookies-policy ) govern the Browns Club Loyalty Programme (“The Club”) and set out the terms of contract between Browns (South Molton Street) Limited (“Browns”, “us” or “we”) and you the customer relating to The Club.

Conditions Of Membership

1. To be eligible for membership of The Club you must be an individual not acting on behalf of a company or business entity.
2. You may only hold one membership account at a time.

How To Join The Club

1. You will be automatically signed up as a member of The Club (a) at Brown’s discretion. Once you are a member of The Club you will start to receive communications from Browns and you will have access to certain benefits. The benefits will be in our discretion and we will notify you from time to time what these are.
2. On joining The Club an account will be created in your name.

Browns Cancellation Rights 

1. We reserve the right to suspend or cancel your Club account and revoke any and all unredeemed credit for any reason and at any time.
2. Any Club account which remains inactive for 12 consecutive months will be deemed to have expired and any unredeemed or unclaimed credit will be void. You may re-activate your lapsed account, but the previous credit balance will not be re-instated.

Browns Liability To You

1. If we fail to comply with these Conditions, we shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they are an obvious consequence of the breach or if they are contemplated by the parties at the start of the contract between yourself and Browns.
2. Browns does not exclude or limit its liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

General

1. Browns Privacy Policy sets out the information that we collect about you, how we use the information and whom it may be shared with. For the purposes of The Club, your information will also be used to assess your eligibility in becoming a member, to calculate and communicate to you the credit available and to send you marketing communications related to The Club.   We will retain such personal information for as long as you are a member of The Club and for six months after that. In some circumstances, you can ask us to delete your data as set out in our Privacy Policy. 
2. The Club is operated and promoted by Browns (South Molton Street) Limited with its registered office at The Bower, 211 Old Street, London EC1V 9NR. Registered in England No. 06887728.
3. Browns reserve the right to amend these Conditions from time to time and shall notify you of any changes by posting them on its website. 
4. Browns may transfer its rights and obligations under these Conditions to another organisation and will notify you in writing if this happens.
5. Each of the clauses of these Conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
6. These Conditions are governed by English law. The parties agree to submit to the non-exclusive jurisdiction of the English courts.

On joining The Club, you accept these Conditions.  We may revoke Club membership for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity including shoplifting or any previous history of verbal or physical abuse to Brown’s staff.

PLEASE READ THESE LICENCE TERMS CAREFULLY   BY DOWNLOADING THIS APP YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT DOWNLOAD AND USE THE APP.

WHO WE ARE AND WHAT THIS AGREEMENT DOES  
We, Browns (South Molton Street) Limited of The Bower, 211 Old Street, London EC1V 9NR license you to use:

• Browns Fashion mobile application software, (App) and any updates or supplements to it;
• any related documentation (Documentation); and
• the service you connect to via the App and the content we provide to you through it (Service);

as permitted in these terms.

YOUR PRIVACY  
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://www.brownsfashion.com/uk/customer-service/privacy-cookies-policy and it is important that you read that information.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

PURCHASE OF GOODS VIA OUR APP
Any purchase you make via the App will be subject to our standard terms and conditions of sale which can be found at https://www.brownsfashion.com/uk/customer-service/terms-conditions.  

OPERATING SYSTEM REQUIREMENTS  
The App requires a minimum spec of iPhone 5, running on iOS10.

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS  
Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at www.brownsfashion.com.

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at customercare@brownsfashion.com or call them on +44 (0) 203 9621241.

How we will communicate with you. If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.                

HOW YOU MAY USE THE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON  
In return for your agreeing to comply with these terms you may:

• Download and view, use and display the App and the Service on your mobile devices for your personal purposes only;
• Use any Documentation to support your permitted use of the App and the Service; and
• Receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

YOU MUST BE 18 TO ACCEPT THESE TERMS
You must be 18 or over to accept these terms

YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE  
We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. 

CHANGES TO THESE TERMS  
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.

UPDATE TO THE APP AND CHANGES TO THE SERVICE  
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. 

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING  
If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE  
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICES OFF)  
Certain Services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. You may stop us collecting such data at any time by turning off the location services settings.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO  
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENCE RESTRICTIONS  
You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
• not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
• is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
• is not used to create any software that is substantially similar in its expression to the App;
• is kept secure; and
• is used only for the Permitted Objective;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

ACCEPTABLE USE RESTRICTIONS  
You must:

• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
• not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

INTELLECTUAL PROPERTY RIGHTS  
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS  
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

• You must stop all activities authorised by these terms, including your use of the App and any Services.
• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
• We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE  
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE  
You may only transfer your rights or your obligations under these terms to another person if we agree in writing. 

NO RIGHTS FOR THIRD PARTIES  
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. 

IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE  
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER  
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS  
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

ALTERNATIVE DISPUTE RESOLUTION  
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group via their website at www.consumer-dispute.co.uk. ADR Group will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

What makes a beauty product Conscious on Browns?

In order to be awarded our Conscious label, a product must meet one or more of our sustainability criteria listed below. In the criteria development process, our parent company FARFETCH engaged the expertise of some leading organisations in the industry to provide critical recommendations on the standards and certifications selected. 

1. INGREDIENTS SOURCING

ORGANIC
To qualify as Conscious, a product must contain at least 70% or more organic content and must be certified by one of the following organic standards:
    •   COSMOS-standard
    •   NATRUE Label 
    •   Natural Cosmetics Standard (NCS) 
    •   NSF International (National Sanitation Foundation)
    •   American National Standards Institute (ANSI)
    •   United States Department of Agriculture (USDA)

NATURAL
To qualify as Conscious, a product must contain at least 70% or more natural content or content of natural origin and must be certified by one of the following standards:
    •   COSMOS-standard – natural
    •   NATRUE Label – natural
    •   Natural Products Association (NPA)

VEGAN
To qualify as Conscious, a product must hold a Vegan certification or the whole brand must be Vegan Certified by one of the following standards:
    •   The Vegan Society's Vegan Trademark
    •   The V Label
    •   Vegetarian Society Approved vegan trademark

ENVIRONMENTALLY CERTIFIED
To qualify as Conscious, the product must hold a relevant environmental certification from the list below:
    •   Blue Angel
    •   Nordic Swan Ecolabel
    •   Environmental Working Group
    •   EU Ecolabel – environment and health
    •   Cradle to Cradle Certified®

FREE-FROM
To qualify as Conscious, the product must be free from ALL ingredients listed below as they could be considered harmful to the Environment according to independent bodies:
Genistein - 446-72-0
Resorcinol - 108-46-3
Triclocarban - 101-20-2
Triclosan - 3380-34-5
4-Methylbenzylidene camphor - 36861-47-9
Benzophenone-1 (BP-1) - 131-56-6
Benzophenone-2 (BP-2) - 131-55-5
Benzophenone-4 (BP-4) - 4065-45-6
Oxybenzone (Benzophenone-3) - 131-57-7
Benzophenone-5 (BP-5) - 6628-37-1
tert-Butylhydroxyanisole/Butylated hydroxyanisole (BHA) - 25013-16-5
Butylated hydroxytouluene (BHT) - 128-37-0
Propylparaben - 94-13-3
Benzyl salicylate - 118-58-1
Phthalates - Various
Cyclopentasiloxane (D5 ) - 0541-02-06
Cyclohexasiloxane (D6) - 540-97-6
Ethylhexyl methoxycinnamate(EHMC)/Octylmethoxycinnamate (OMC)/Octinoxate - 5466-77-3
Triphenyl phosphate - 115-86-6
Deltamethrin - 52918-63-5
Galaxolide - 1222-05-05
Octocrylene - 6197-30-4
Benzalkonium Chloride - 63349-41-2/68391-01-5/68424-85-1/85409-22-9
Formaldehyde releasing preservatives -5-Bromo-5-nitro-1,3-dioxane - 30007-47-7
Formaldehyde releasing preservatives - 7-Ethyl-bicyclooxazolidine - 7747-35-5
Estragole - 140-67-0
Methyl eugenol - 93-15-2
Benzophenone - 119-61-9
Cobalt & cobalt compounds - Various
Butylphenyl Methylpropional (BMHCA) - 80-54-6
Retinyl palmitate - 79-81-2
Furfural - 98-01-1
Methylchloroisothiazolinone - 26172-55-4
Methylisothiazolinone - 2682-20-4
Nickel compounds - Various
Tetrahydrofurfuryl methacrylate - 2455-24-5
Trimethylolpropane trimethacrylate - 3290-92-4
Methyl paraben - 99-76-3
Butylparaben - 94-26-8
Sodium Laureth Sulfate (SLES) - 3088-31-1/9004-82-4/68891-38-3/1335-72-4/68585-34-2/91648-56-5
Nanomaterials - Various
Ethylenediaminetetraacetic acid (EDTA) and its salts - Various

Note - ​​Browns requires that any product which qualifies for the "Free-From" criteria must also be free from: any substance listed in accordance with Article 59(1) of Regulation (EC) No 1907/2006 (SVHCs) and any substances in the Hazard Statement List included in the EU Ecolabel. Also, please note that microplastics are banned in the UK among many other countries.They are not banned globally. Our guideline to partners is to exclude them from their products.

2. WORKERS WELLBEING

FAIR TRADE
To qualify as Conscious, the product must be:
    •   FAIRTRADE certified

3. MANUFACTURING PROCESS

FOREST CONSERVATION
To qualify as Conscious, The brand must only source certified Palm Oil, and 100% of the Palm Oil, Palm Kernel Oil and derivatives included in a product must be certified by one of the following standards:
    •   Roundtable on Sustainable Palm Oil (RSPO)
    •   Roundtable on Sustainable Biomaterials (RSB)

CARBON NEUTRAL
To qualify as Conscious, the entire brand or finished product must be certified by one of the following standards:
    •   Certified CarbonNeutral® 
    •   The Carbon Trust 

4. PACKAGING

RECYCLED PACKAGING
To qualify as Conscious, the primary packaging of the product must contain at least 50% or more of recycled materials. For secondary packaging to be considered Conscious, it must contain at least 50% or more of recycled materials and must also be certified by one of the following standards:
    •   SCS – Recycled Content Certification (RCC)
    •   Programme for the Endorsement of Forest Certification (PEFC)
    •   Textile Exchange – Recycled Claim Standard (RCS)
    •   Forest Stewardship Council (FSC) certified
    •   Textile Exchange – Global Recycled Standard (GRS)

Note: Primary packaging is defined as the packaging in direct contact with the product itself, e.g. a jar/bottle, while secondary packaging is defined as the packaging which holds together individual units of a product. It is often used for display and branding purposes, e.g. a branded paperboard box.

REFILLABLE PACKAGING
To qualify as Conscious, the primary packaging is designed to be refilled or reused and the brand offers a re-fillable or reusable scheme.

5. CRUELTY FREE
To qualify as Conscious, the product must be free from animal testing and holds one of the following Cruelty-free certifications: 
    •   PETA - 'Beauty Without Bunnies' Program
    •   Cruelty Free International - 'Leaping Bunny'

What makes a fashion product Conscious on Browns?

In order for a product to be rated as Conscious, it must meet one or more of our sustainability criteria listed below. In the criteria development process, our parent company FARFETCH engaged the expertise of some leading organisations in the industry to provide critical recommendations on the standards and certifications selected.

1. RECOGNISED AND CERTIFIED MATERIALS
To qualify as Conscious, the product must contain a significant proportion (50% or more) of an independently recognised or certified material, or of a material made using a certified process, from the list below:

LOW IMPACT MATERIALS
    •   Fique
    •   Grass
    •   Hemp
    •   Jute
    •   Linen / Flax
    •   Certified Wood
    •   CRAiLAR® Flax
    •   LIVAECO (Birla)
    •   AGRALOOP
    •   Polylactic Acid (PLA)
    •   Ramie
    •   CRAiLar Fibers
    •   EcoVero Viscose (Lenzing)
    •   Jeanologia Water Responsible Wash
    •   Sustainable Fibre Alliance (SFA) Cashmere
    •   TENCEL Lyocell (Lenzing)
    •   TENCEL Modal (Lenzing)
    •   TENCEL® with REFIBRA TM TECHNOLOGY
    •   TEXLOOP
    •   Cotton Made in Africa (CMiA)
    •   Better Cotton Initiative (BCI)
    •   Bemberg™ Cupro
    •   MicroModal
    •   ENKA® Viscose
    •   NAIA™ Cellulosic Fibre

ALTERNATE LEATHER MATERIALS
    •   AppleSkin™
    •   Bananatex®
    •   Desserto® Cactus Leather
    •   MIRUM
    •   Muskin
    •   Piñatex ®
    •   Mylo™ Mushroom Leather
    •   Zi™ Bio Leather
    •   VEGEA
​​​​​​
ORGANIC MATERIALS
    •   Organic Cotton
    •   Organic Hemp
    •   Organic Linen
    •   Organic Silk
    •   Organic Wool
    •   GOTS - Global Organic Textile Standard
    •   NATURTEXTIL iVN certified BEST
    •   OCS - Organic Content Standard
    •   Regenerative Organic Certified™

RECYCLED MATERIALS
    •   ECONYL® 
    •   Morphlon
​​​​​​​​​​​​​​    •   Recycled brass
    •   Recycled Cashmere
    •   Recycled Cotton - The proportion of recycled cotton accepted per product is aligned with industry requirement, which is at least 20% of the overall content
​​​​​​​    •   Recycled Gold
​​​​​​​​​​​​​​    •   Recycled Nylon
    •   Recycled Paper
​​​​​​​    •   Recycled PET
​​​​​​​​​​​​​​    •   Recycled Plastic​​​​​​​
    •   Recycled Plexiglass
​​​​​​​    •   Recycled Polyamide
​​​​​​​​​​​​​​    •   Recycled Polyester​​​​​​​
    •   Recycled Rubber
    •   Recycled Silk
​​​​​​​    •   Recycled Leather
​​​​​​​​​​​​​​    •   Recycled Silver
​​​​​​​​​​​​​​    •   Recycled Wool
    •   Vintage Cotton
    •   Recycled Viscose
​​​​​​​    •   Renewcell
​​​​​​​​​​​​​​    •   Recycle Content Certification
​​​​​​​​​​​​​​    •   First Mile Made® by Thread International
    •   Global Recycled Standard (GRS) - The proportion of recycled materials per product is aligned with the certification requirement, which is at least 20% of the overall content
​​​​​​​    •   Parley Ocean Plastic®
​​​​​​​​​​​​​​    •   Recovertex® Cotton
​​​​​​​​​​​​​​    •   NEWLIFE™ Recycled Polyester
​​​​​​​    •   Cardato Certification
​​​​​​​​​​​​​​    •   NuCycl™
​​​​​​​​​​​​​​    •   Seacell™ 
​​​​​​​​​​​​​​    •   Giotex™ Recycled Cotton
​​​​​​​​​​​​​​    •   Re-Verso™
​​​​​​​​​​​​​​    •   Q-NOVA®

UPCYCLED MATERIALS
​​​​​​​​​​​​​​    •   Upcycled materials (e.g. deadstock, re-worked or repurposed scraps, etc.)

ANIMAL WELFARE CERTIFIED MATERIALS
100% of the animal-derived material in the product (either in the lining or in the outer) must hold one of the following certifications:
​​​​​​​​​​​​​​    •   Responsible Alpaca Standard (RAS)
​​​​​​​​​​​​​​    •   Responsible Mohair Standard (RMS)
​​​​​​​​​​​​​​    •   Sustainable Fibre Alliance (SFA)
​​​​​​​​​​​​​​    •   The Good Cashmere Standard (GCS)
​​​​​​​​​​​​​​    •   Responsible Wool Standard (RWS)
​​​​​​​​​​​​​​    •   Responsible Down Standard (RDS)
​​​​​​​​​​​​​​    •   NewMerino Standard 
​​​​​​​​​​​​​​    •   ZQ Standard
​​​​​​​​​​​​​​    •   Global Traceable Down Standard (Global TDS)
​​​​​​​​​​​​​​    •   Traceable Down Standard (Downpass)
​​​​​​​​​​​​​​    •   NATIVA™

CERTIFIED LEATHERS
​​​​​​​​​​​​​​    •   Leather Working Group (Bronze, Silver or Gold)
​​​​​​​​​​​​​​    •   ICEC

FOREST FRIENDLY MATERIALS
​​​​​​​​​​​​​​    •   FSC (Forest Stewardship Council) certified materials
​​​​​​​​​​​​​​    •   PEFC (Programme for the Endorsement of Forest Certification) certified materials

FAIRMINED MATERIALS
​​​​​​​​​​​​​​    •   Fairmined Ecological Gold

The 50% or more proportion threshold for ‘Sustainable and Certified Materials’ is applied to all categories of products and it is measured by looking at the main product material, generally identified as the outer. The only exceptions to this rule are: (1) Specific shoes categories [including sandals, wedges, slippers, flip flops, etc.] for which both the outer and another shoe component (lining or sole) must be made using eligible materials; (2) Products with Animal Welfare certifications for which 100% of the animal-derived material in the product (either in the lining or in the outer) needs to be certified; (3) For Watches & Jewellery, the main product material needs to meet the 50% proportion threshold, but the main material is identified by either weight or surface area; (4) If a product is GRS certified, we require the threshold to be aligned with the certification standard, which is at least 20% and (5) For Recycled Cotton, we accept products with a minimum of 20% of recycled materials due to intrinsic performance issues which prevent an higher use (in particular, the length of cotton fibres is shortened during the recycling process, which means that recycled cotton needs to be blended with other fibres during the spinning process to ensure the resulting yarns are of high strength, good quality and the finished product is durable).

2. CERTIFIED PROCESSES 
To qualify as Conscious, a finished product or an entire brand must hold an independent certification relating to good environmental, social or animal welfare practice as listed below:

CARBON NEUTRAL CERTIFIED
The entire brand must be certified by one of the standards listed below and the certification must appear on the product label and apply to the whole product: 
​​​​​​​​​​​​​​    •   Certified CarbonNeutral®
​​​​​​​​​​​​​​    •   The Carbon Trust

VEGAN CERTIFIED 
​​​​​​​​​​​​​​    •   The Vegan Society's Vegan Trademark
​​​​​​​​​​​​​​    •   The Vegan Society's Vegan Trademark - The finished product must be certified
​​​​​​​​​​​​​​    •   The V Label

CRADLE TO CRADLE CERTIFIED
​​​​​​​​​​​​​​    •   Cradle to Cradle - The finished product must be certified

ENVIRONMENTALLY CERTIFIED
A finished product must be certified by one of the following standards:
​​​​​​​​​​​​​​    •   Nordic Swan Ecolabel
​​​​​​​​​​​​​​    •   Blue Angel
​​​​​​​​​​​​​​    •   Environmental Working Group
​​​​​​​​​​​​​​    •   EU Ecolabel - environment and health
​​​​​​​​​​​​​​    •   OEKO-TEX Made in Green

FAIRLY TRADED MATERIALS
A finished product must be fully certified by one of the following standards:
​​​​​​​​​​​​​​    •  Fair for Life
​​​​​​​​​​​​​​    •  The FAIRTRADE Mark (Fairtrade International)
​​​​​​​​​​​​​​    •  Fairtrade Textile Standard
​​​​​​​​​​​​​​    •  The World Fair Trade Organisation (WFTO)

THRESHOLD FOR CONSCIOUS MATERIAL COMPOSITIONS
The 50%+ proportion threshold for material composition is applied to all categories of products (including bags and accessories) and it is measured by looking at the main product material, generally identified as the outer.

There are some exceptions to this rule – detailed below:

1. Specific shoe categories [including sandals, wedges, slippers, flip flops, etc.] for which: The upper must contain >50% of Conscious materials. Another significant shoe component must also be made using Conscious materials: >50% for the lining or >20% for the sole.

2. For a specific certification requirement we apply the threshold identified by the specific certification requirement: e.g. 95%+ OCS, 70%+ GOTS, 20%+ GRS - this applies across all fashion, accessories and footwear categories.

3. For recycled cotton we accept products with a minimum of 20% of recycled materials due to intrinsic performance issues which prevent an higher use (in particular, the length of cotton fibres is shortened during the recycling process, which means that recycled cotton needs to be blended with other fibres during the spinning process to ensure the resulting yarns are of high strength, good quality and the finished product is durable). This applies across all fashion, accessories and footwear categories.

4. Products made with Animal Welfare Certified materials for which 100% of the animal-derived material (either in the lining or in the outer) needs to be certified.

5. For Watches & Jewellery, the main product material needs to meet the 50% proportion threshold, but the main material is identified by weight or surface area.

6. For Carbon Neutral products, the certification must appear in the product label and apply to the whole product (100% threshold).

3. PRE-OWNED 
To qualify as Conscious, a product must be pre-owned (meaning second-hand or vintage) as it helps reduce the demand for new resources and to keep products out of landfill. 

4. GOOD ON YOU 
To qualify as Conscious, a product must come from a brand that scores well on ethical ratings agency Good On You. The Good On You system assesses a brand’s sustainability performance in regards to its impact on People, Animals and Planet and provides a rating on a five-point scale.

Large brands need to score a minimum of four out of five, while small brands must score three out of five, the categorisation of large and small brands is based on yearly revenue. The Good On You sustainability ratings are based on publicly available information including industry standards, certifications, other third-party assessments and a brand’s own reporting.

Booking
To schedule a personal shopping appointment via our online booking tool, you must have a Brownsfashion.com account registered via our website.

By completing the online booking tool you:

• accept these terms; and 
• consent to being contacted by a member of the Browns team via your preferred contact method.  

Appointments are subject to availability. Please note, the online booking tool is for a reservation only. Once you’ve made the booking online, a member of the Browns team will contact you to confirm the appointment and your designated time slot. We’ll then send you an email confirming your appointment details.  

Your Appointment 
Due to capacity and team members’ schedules it is important that you arrive on time for the appointment. If you are late, the duration of your appointment may be reduced accordingly, or we may have to ask you to rebook. 

If you want to cancel, or you are unable to attend the appointment, please try to provide at least 24 hours’ notice in advance.  

Covid-19
In keeping with government guidelines, please wear a face mask to your appointment.

If we think there is risk to the safety of our customers and team members, we reserve the right to change or cancel appointments (even at very short notice). 

You should cancel your appointment if, in the 14 days before your appointment: 

• you have been in contact with someone who’s been diagnosed with COVID-19; 
• you have or had any symptoms of COVID-19; or 
• you have been living with someone who has or had symptoms of COVID-19. 

Data Protection
Browns (South Molton Street) Limited is the controller for the purposes of the General Data Protection Regulation (the “GDPR”), a company registered in England and Wales (Company Number 06887728), with its registered office located at The Bower, 4th Floor 211 Old street, London EC1V 9NR, United Kingdom.

When you use our Personal Shopping Appointment service, we can process the following information about you for the following purposes: 

• To schedule a personal shopping appointment: we will process your name, e-mail address, phone number, size measures (if applicable). The legal basis is the contract.
• To contact you or send you communications related to your appointment: we collect your name, email address and phone number. The legal basis is the contract.
• General analysis regarding website usage: we collect Cookie ID’s; Country; IP address. The legal basis is Legitimate Interests of Browns to understand the audience of the users of the website.

The personal information you provide us will be processed in accordance with our Privacy Policy and will be used for our research campaign, in order to enhance our customers’ experience and improve our platform and services.

We can share your information with our group companies. Browns (South Molton Street) Limited is part of a larger family of companies in different parts of the world. Our group of companies, which means our subsidiaries, our ultimate holding company, and that company’s subsidiaries, includes Farfetch UK Limited (the “Farfetch Group”).

We can also share your information with third party service providers carefully selected for business purposes. We permit these companies to use your personal information only to the extent necessary to provide us with their services and products.

Regarding the sharing of your information, we will not transfer the recordings outside of the European Economic Area.

We retain the data you provide to us and the recordings of your Contribution until the maximum of 3 years.

You have certain rights in relation to the personal data we hold about you, which are detailed in our Privacy Policy. To exercise any of your rights, please contact privacy@farfetch.com.

Please see here for more details on how to shop Raffles.

The “Raffle Competition Terms”

1. Winners of the Browns raffle competition (the “Raffle”) will purchase one of our in-demand items (the “Prize”).
2. By entering the Raffle, you agree to be bound by these Raffle Competition Terms and our standard promotion and competition terms (the “Standard Terms”) available here.
3. In order to qualify for the Prize you must:
4. Contrary to the Standard Terms, to win the Raffle you must have already purchased an item from Brownsfashion.com in the previous 12 months ending on the date the Raffle takes place, using a payment card (the “Previous Purchase”).
5. Previous purchases made using PayPal or e-wallets will not count as valid Previous Purchases for the purpose of this Raffle, as we are unable to take payment for the Prize in accordance with term 7 of these Raffle Competition Terms using these payment methods.
6. The payment card used to make your most recent Previous Purchase must still be valid, and your shipping address must be accurate on the date the Raffle takes place. 
7. If you are selected as a Prize winner you authorise us to:
8. We will randomly select winners of the Prize, and within 5 days of the Raffle taking place we will:
9. Browns reserves the right to refuse entrants who do not meet the criteria of the raffle or are deemed to be resellers. 
10. All of your data will be used in accordance with our privacy policy available here.

1. Sale items are available for a limited time only
2. This offer is valid on selected brands and products only.
3. Browns reserves the right to amend the list of brands and/or products excluded from the sale from time to time.
4. Sale items are subject to availability.
5. Other discount codes, promotions and offers cannot be applied to sale items.
6. Browns reserves the right to withdraw this offer at any time without notice.
7. Shipping restrictions may apply.
8. Purchases of sale items will be subject to Brown’s terms and conditions, which can be found here.